Case Study Tourism Europe and Australia

GoBoat combine an enhanced guest experience with vessel tracking

Guests onboard GoBoat's rental fleet scan a QR code for a self-guided tour

GoBoat combine an enhanced guest experience with vessel tracking visual
"Our fleet managers love Nebo for tracking and alerts. And our guests are super impressed seeing their location and POIs in the Guest View."
THE CHALLENGE

Catering for inexperienced skippers requires constant operational oversight and a focus on an enhanced guest experience.

Grounding Incidents

Costly damage from boats running aground.

Late Returns

Renters failing to return on time, disrupting schedules.

Generic Experience

Little differentiation of guest experience.

THE SOLUTION

GoBoat needed a tracking solution to look after their boats, and even more importantly, their guests. Adopting Nebo Fleet solved both, delivering live vessel tracking and an interactive guest experience.

Restricted area alerts

Direct to staff and guests

Turn-around locations

Guests know when to head back to base

Fleet Dashboard

Displayed at reception for staff and guests

Guest View

Guests scan a QR code to see their location and surrounding points of interest.

THE OUTCOMES

Real world results achieved immediately after deployment.

Happy Guests

The QR code-based Guest Map has improved guest engagement and enjoyment

Efficient Fleet Management

Staff know where their boats are and when they will be back

Fewer Incidents

Restricted Area Alerts have decreased grounding frequency

"Nebo Fleet adds value across our business way above the very reasonable costs. To have a tracking system that also engages our guests is just magic."

JR
Jonathon Rodgers
General Manager

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