GoBoat combines an enhanced guest experience with vessel tracking
Guests onboard GoBoat's rental fleet scan a QR code for a self-guided tour.
"Our fleet managers love Nebo for tracking and alerts. And our guests are super impressed seeing their location and POIs in the Guest View."
THE CHALLENGE
Serving inexperienced skippers requires constant operational oversight and a focus on an enhanced guest experience.
Grounding Incidents
Costly damage from boats running aground.
Late Returns
Renters failing to return on time, disrupting schedules.
Generic Experience
Little differentiation of guest experience.
THE SOLUTION
GoBoat needed a tracking solution to look after their boats, and even more importantly, their guests. Adopting NeboFleet solved both, delivering live vessel tracking and an interactive guest experience.
Restricted area alerts
To staff, with the zones on the guests' map.
Turn-around locations
Guests can see where to turn back.
Fleet Dashboard
Displayed at reception for staff and guests.
Nebo Discovery
Guests scan a QR code to see their location and surrounding points of interest.
THE OUTCOMES
What changed for the team.
Happy Guests
Guests scan a QR code to open their live map, and enjoy the day more.
Efficient Fleet Management
Staff know where their boats are.
Fewer Incidents
Restricted Area Alerts have decreased grounding frequency.
How it was implemented
- Easy installation in the dash.
- Short onboarding with immediate adoption by staff and guests
"To have a tracking system that also engages our guests is just magic."