Case Study Commuter Ferries United States

When is the next ferry arriving?

MetroLINK use NeboFleet to monitor ferry locations, and to show customers when their next ferry is arriving.

When is the next ferry arriving? visual
"We had an extremely tight implementation deadline. NeboFleet delivered."
THE CHALLENGE

MetroLINK had limited ability to keep staff and passengers informed of ferry locations or arrival times.

Uninformed Passengers

With limited visibility on ferry arrivals, passengers could opt for alternative transport.

No Vessel Trip Logging

MetroLINK lacked reliable statistics to accurately assess utilization & efficiency

Seasonal Usage

The fleet operates only in summer.

THE SOLUTION

MetroLINK needed a customer-facing tracking solution ASAP. NeboFleet delivered in under 10 days, and staff and customers now have complete fleet visibility.

Customer-facing map view

Customers see a live map of ferry locations on their phone

Fleet Management

MetroLINK staff can easily view ferry utilization and location history

NeboFleet account hibernation

Seasonal operators like MetroLINK can hibernate their vessels, but keep full vessel history.

THE OUTCOMES

Real world results achieved immediately after deployment.

Happier Customers

Customers appreciate knowing when the next ferry will arrive

More informed staff

Significantly increased operational efficiencies

"We implemented NeboFleet quickly and easily, with instant results for both customers and staff."

GM
Greg Meldrum
Systems Administrator

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